You can always end your Contract with us. Your rights when you end the Contract will depend on whether there is anything wrong with the Goods, how we are performing and when you decide to end the Contract:
If there is a problem with the Goods you may have a legal right to end the Contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;
If you want to end the Contract because of something we have done or have told you we are going to do, see clause 8.2;
If you have just changed your mind about the Goods, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Goods;
In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6
If you are ending a Contract for a reason set out at 8.2.1 to 8.2.4 below the Contract will end immediately and we will refund you in full for any Goods which have not been provided. The reasons are:
we have told you about an upcoming significant change to the product or these Conditions which you do not agree to;
we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
there is a risk that supply of the Goods may be significantly delayed because of events outside our control; or
you have a legal right to end the Contract because of something we have done wrong.
Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Conditions.
You do not have a right to change your mind in respect of:
any Goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or
Goods sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
You have 14 days after the day you (or someone you nominate) receive the goods, unless:
You have ordered multiple Boxes or Goods which are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the Goods.
Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the Contract before it is completed, but you may have to pay us compensation. A Contract for Goods is completed when the product is delivered and paid for. If you want to end a Contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The Contract will end immediately and we will refund any sums paid by you for any Goods not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the Contract.